ITIL® Overview Course (1 Day)

ITIL® public courses in Kuala Lumpur & Petaling Jaya, Malaysia; Geneva Lausanne, Switzerland; Hong Kong, China; Chester Bournemouth London, England.

Course Guarantee

More about the ITIL® Overview Course

Latest Training Dates/Venues for ITIL ® Overview Course:

This course (ITIL® Overview Course) is normally run "In House".
Please contact us for details and availability.


This ITIL® Course is created by Kennedy Ryder who are accredited by EXIN®
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

Course Guarantee

We cannot guarantee that you will pass the ITIL® examinations, but because so few of our course delegates fail, we guarantee you that you can return on the next course of the same type without paying the tutor fees. You pay only for the examination fees, your lunch and a small administrative charge.

More about the ITIL ® Overview Training Course

Kennedy Ryder ITIL Overview

This is the course that will open your eyes to ITIL® a must for anyone intending to progress to the internationally recognized ITIL®® Foundation. The Kennedy Ryder ITIL® Overview course is for those who need to understand ITIL® from an IT/IS viewpoint or from the business perspective. There is no examination with this course and this leaves the delegates free to ask as many questions as they wish about how ITIL®® works and to explore how to introduce it into their own work environment.

This course is suitable for IT Managers, Service Managers, Team Leaders, Business Managers and Project Managers in fact anyone who has an interest in ITIL®

Kennedy Ryder ITIL Overview

During the ITIL® Overview course, delegates will learn the purpose and major content of the ITIL® Lifecycle; the ITIL® Principles and the ITIL® Processes. The overview course also covers the purpose, goals and objectives of the areas that are encountered within the ITIL® framework.

 

ITIL® PRINCIPLES ITIL® LIFECYCLE
  1. Service Management as a Practice
  2. Service Functions
  3. Service Processes
  4. Resources and Capabilities
  5. Roles and Responsibilities
  6. Service Assets
  7. Utility and Warranty
  1. Service Strategy
  2. Service Design
  3. Service Transition
  4. Service Operation
  5. Continual Service Improvement

Latest Training Dates/Venues for ITIL® Overview Course


Specialist Courses in ITIL ®:

Kennedy Ryder ITIL OverviewITIL® Overview
Kennedy Ryder ITIL FoundationITIL V3® Foundation
Kennedy Ryder ITIL Consultancy ITIL® Consultancy
 

Kennedy Ryder - Specialists in ITIL® Service Management Training

This ITIL® Course is created by Kennedy Ryder who are accredited by EXIN®

PRINCE2® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
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