IT Service Management Consultancy ITSM - ITIL^® Consultancy and Kennedy Ryder

From Kuala Lumpur & Penang, Malaysia; Hong Kong; London; and Geneva & Lausanne, Switzerland to any organization in any country, Kennedy Ryder delivers IT Service Management Consultancy ITSM - ITIL^® Consultancy.

Organizations use Processes, People, Products and Partners to give them the resources and capabilities to deliver their goods and services. ITIL^® is a framework owned by the UK Government (OGC) Office of Government and Commerce. Using IT is a means to providing service and it is when we harness the power of People, Processes, Products and Partners will we gain a more effective and efficient service. IT Service Management (ITSM) takes the whole lifecycle from our Service Strategy, through Service Design, into Service Transition, to when the Service becomes Operational in Service Operation. All Services when operational need Continual Service Improvement since our Services by their very nature are always changing.

IT Service Management (ITSM) can be used in any area of IT within an organization - to guide Service improvement. IT Service Management (ITSM) helps integrate traditionally separate organizational functions, process and roles that are usually in silos; helps to create and to set process goals and priorities; provide guidance for roles and responsibilities; and provides a point of reference for appraising current processes and staff. IT Service Management (ITSM) also addresses additional IT and organizational functions critical to the services being provided.

After undertaking IT Service Management Consultancy (ITSM – ITIL^®) with Kennedy Ryder, our clients will be able to:

• Understand and articulate the Services the IT Customers require;
• Measure the Service being provided by IT in terms of Critical Success Factors linked to Key Performance Indicators;
• Incorporate lessons learned from the areas of best practice creating good practice in the organisation;
• Implement process improvement leading to more robust high-maturity practices;
• Have the ability to identify if areas of IT are either not performing or performing badly – and remedy the situation;
• Undertake an Assessment if they wish.

Maximum benefits of IT Service Management (ITSM) can only be gained by careful and informed application of an excellent understanding of the terminology and the structure of IT Service Management (ITSM). Kennedy Ryder’s consultancy approach specially tailors IT Service Management (ITSM) to the unique circumstances, culture and objectives of each of its clients so that each client can maximize benefits from the undertaking that are important to them. Frequently, many of those benefits begin to be realised very quickly as a result of the incremental changes made on the IT Service Management (ITSM) journey. Kennedy Ryder tailors its approach to suit each client’s needs, budget and available resources. A one-size-fits-all approach to IT Service Management (ITSM – ITIL^®) is not our way.

Working with Kennedy Ryder’s help our clients are able to systematically understand their People, Processes, Products and Partners to ensure that Best Practice is converted into Good Practice in organisation in a way and at a pace that is appropriate to their businesses. Thus avoiding the waste and bureaucracy that is often associated with process management and improvement, and making measurable progress towards their business objectives. Kennedy Ryder’s ultimate aim is to leave our clients with the ability, the infrastructure, the techniques, and the mind set for sustained progress towards ever more challenging business objectives, whatever those objectives might be.

ITIL^® is a registered trademark of the office of Government and Commerce in the United Kingdom and other countries.

To support the IT Service Management (ITSM – ITIL^®) consultancy, Kennedy Ryder offer in-house and public courses covering many aspects of IT Service Management.

FOR MORE INFORMATION on ITSM – ITIL^® Consulting from Kennedy Ryder

Please contact Sales@KennedyRyder.com